General Terms and Conditions

1. Scope and contracting provider

These terms apply to contracts and related services offered through the website of Manuel Möbius, Presse- und Medienagentur Bonn, August-Bebel-Str. 35, 39175 Biederitz, Germany (“provider”), unless an individual agreement takes precedence. They apply to consumers and, where appropriate, business customers. Contact details and further provider information are set out in the legal notice.

2. Services and consultation boundaries

The platform arranges the published card-reading, coaching and other consultation services. Card reading and coaching support personal orientation and reflection. They do not replace medical, psychotherapeutic, legal, tax or financial professional advice. No particular outcome, healing effect or future event is owed or guaranteed.

3. Information before booking

Before a payment-obligation order, the platform shows the selected service and consultation method, an actually available appointment, duration, total price including displayed VAT, payment method and material contract information. Entries can be corrected before submission. Booking requires acceptance of the mandatory contract information and acknowledgement of the privacy notice.

4. Online contract formation

Displaying an available slot is not yet a binding offer. By activating the clearly labelled payment-obligation button, the customer submits a binding offer for the selected service. The contract is formed when the electronic booking confirmation is sent. The confirmation contains or links the contract terms and withdrawal information stored for that conclusion on a durable medium.

5. Telephone and staff-assisted bookings

Appointments recorded by telephone or by an authorised staff member follow the same approved prices, duration, availability and withdrawal rules. Free alteration of price or duration is not supported. The booking is auditable and confirmed; any declaration requesting early performance must not be assumed.

6. Appointments, holds and availability

The calendar offers only days and time slots that pass the internal availability check. A selected slot is held for ten minutes and checked again immediately before completion. A booking is binding only after successful server-side confirmation. The internal booking database is authoritative; an external calendar display neither creates nor changes a contract.

7. Standard appointments and FastPass

Standard online appointments follow the minimum notice shown in the booking process. FastPass is a separately identified availability option for genuinely free appointments within the next 24 hours; the earliest possible appointment also follows the displayed minimum notice. Only the displayed price and duration apply. FastPass does not guarantee that a short-notice appointment will be available.

8. In-person consultations and seminar enquiries

Contact, in-person consultation and seminar forms initially submit a non-binding enquiry only. They do not automatically create a payment-obligation booking, invoice or confirmed event date. A contract is formed only by a subsequent unambiguous individual agreement or separate booking completion.

9. Waiting list

Joining the waiting list is free and creates no entitlement to an appointment. An entry expires after three months unless it is withdrawn or completed earlier. If a matching slot becomes available, a time-limited offer may be sent; the current platform holds that offer for 30 minutes. A booking arises only after successful acceptance and a renewed availability check.

10. Prices and VAT

The total price shown immediately before ordering applies. Price, duration, net amount, VAT rate and gross amount are taken server-side from the approved service catalogue. Public booking does not allow free price entry. Submitting a non-binding enquiry creates no payment obligation.

11. Invoice and bank transfer

For a confirmed paid booking, the platform creates an invoice using the statutory and approved business details. The payment method displayed before completion applies; depending on the approved configuration, bank transfer, Stripe or PayPal may be offered. For bank transfer, the invoice states bank details, reference and due date. Online payments are authorised by the selected provider and recorded only after server-side status verification. Full card or account login data are not stored on the platform.

12. Due date and late payment

The invoice amount is due on the date stated in the invoice. Statutory conditions and consequences of late payment apply, including any statutory interest. The platform currently publishes no additional reminder fee. For consumers, a statutory 30-day rule applies only where all legal conditions, including the required invoice notice, are met.

13. Customer cooperation

Customers provide accurate contact and billing details, check the booking confirmation, ensure they are reachable in a suitable undisturbed setting and promptly report apparent technical or organisational obstacles. Health data and detailed confidential consultation content should not be entered in open web forms, portal notes or unsecured email.

14. Rescheduling and cancellation

Rescheduling is possible only when the appointment starts more than 12 hours in the future. Cancellation remains possible until the appointment starts. If cancellation takes place more than 12 hours before the appointment, the amount actually paid and not yet refunded will be refunded in full. Stripe and PayPal refunds are processed automatically through the original payment method; bank-transfer refunds are processed manually and may take up to five business days. If cancellation takes place exactly 12 hours or less before the appointment, no refund is made. This contractual cancellation term is separate from the statutory right of withdrawal; mandatory statutory rights and the separate withdrawal information remain unaffected.

15. Statutory withdrawal and early performance

Consumers generally have a statutory right of withdrawal for distance contracts. If a paid consultation is to start during the withdrawal period, the customer must separately and expressly request early performance and acknowledge that the right expires on full performance where the statutory conditions are met. Without that declaration, the calendar offers only appointments after the withdrawal period. Details, the model form and the electronic withdrawal function are provided in the withdrawal information.

16. Proportionate payment after withdrawal

If a consumer withdraws after expressly requesting that the service begin during the withdrawal period, a proportionate amount for the part performed before withdrawal may be payable where the statutory conditions are met. It is calculated by reference to the agreed full service and the part actually performed. Mandatory statutory rights remain unaffected.

17. Customer portal and access

The customer portal is an optional protected service for assigned customers. It displays only appointments, invoices, downloads, notifications, profile and service data assigned to the signed-in account. There is no public self-registration and no paid portal subscription. An invitation or activation does not create an additional paid contract.

18. Credentials and account security

Credentials must be kept confidential, protected from third-party access and not transferred. Security-sensitive changes may require re-authentication. Suspected misuse must be reported promptly. The provider may temporarily restrict access where necessary to protect the account, other customers or the platform; core contractual services and mandatory rights remain unaffected.

19. Invoices, documents and downloads

Invoice PDFs, personal documents and entitled media files are supplied only through protected or time-limited signed access. Access is restricted to the relevant customer and current entitlement. Direct storage paths and other customers’ data are not disclosed. A technical download limit may apply to entitled media if disclosed before activation or agreed individually.

20. Podcast, daily message and public content

Podcast episodes, daily messages, knowledge content and publicly released meditations are editorial information and orientation services. Using them alone creates no paid contract or subscription. Unapproved, blocked or rights-uncleared content is not made public. External media do not autoplay and are contacted only after any required consent.

21. Meditations and digital entitlements

Meditations may be publicly available free of charge or protected by a separately granted entitlement. The platform currently offers no general online purchase of meditations, podcast content, downloads or memberships. A paid digital entitlement therefore arises only from an expressly agreed and technically recorded individual arrangement. Statutory digital-product rights apply where a relevant consumer contract is concluded in an individual case.

22. Copyright and permitted use

Content, text, recordings, graphics, card artwork, transcripts and downloads are protected by copyright or other rights. Unless expressly agreed otherwise, the customer receives only a simple, non-transferable right of personal use within the intended scope. Publication, sharing, copying, adaptation or commercial use requires separate permission unless permitted by law.

23. Email and optional consent

Contract-related emails, including booking, invoice, appointment, portal, withdrawal and security messages, are sent to perform and protect the relevant transaction. Advertising, newsletters and other optional follow-up require separate voluntary consent if activated in future. Such consent is not a condition for a consultation and can be withdrawn for the future.

24. Google Calendar and technical providers

When enabled, Google Calendar is used only for neutral appointment mirroring and availability. Names, contact details, payment, invoice and consultation content do not belong in external calendar events. External events are processed as occupied time only. An external calendar incident or change does not silently alter the internal booking and creates no separate customer duty.

25. Digital assistant and AI boundaries

The digital assistant provides organisational information using approved local content only. External generative AI is disabled. It does not conduct personal card readings, make automated contract decisions or replace professional advice. A handover to a human uses only the designated contact and service processes.

26. Availability and interruptions

Continuous availability of the website, portal or external services cannot be promised. Maintenance, security action, network or provider incidents may temporarily restrict access. The provider will seek a reasonable remedy and safe alternative communication. Confirmed internal bookings remain authoritative; mandatory claims for non-performance or defective performance remain unaffected.

27. Events beyond reasonable control

If an unforeseeable event outside reasonable control temporarily prevents performance, the parties will inform each other promptly and, where reasonable, agree a replacement appointment or other appropriate solution. Statutory rights to withdraw, reduce the price, obtain a refund or claim damages are not excluded.

28. Conformity, remedies and liability

Statutory conformity and remedy rights apply to consultations, digital services and supplied content. The provider is liable in accordance with statutory law. In particular, liability for intent and gross negligence, death or personal injury, mandatory product liability and other mandatory consumer rights remain unaffected.

29. Privacy

The privacy notice explains the processing of personal data, recipients, retention, data-subject rights, optional consent and technical providers. Consent for optional privacy purposes is separate from acceptance of these terms.

30. Duration, ending and termination

An individual consultation contract ends once the booked service and its processing have been completed, without separate notice. Waiting-list entries and optional portal access are not ongoing paid subscriptions. Portal access may be deactivated on request or after the necessary service relationship ends, subject to privacy, retention and mandatory access rights.

31. Languages and record keeping

Booking is offered in German, English and Dutch. The selected language version, legal texts applicable at conclusion and consent evidence are versioned and supplied with the confirmation. Whether the German text may take precedence in the event of interpretation differences requires final legal review before production; mandatory consumer protection always applies.

32. Dispute resolution and final provisions

Information about participation in consumer dispute resolution is set out in the legal notice and requires final operator confirmation. German law applies while preserving the mandatory protection of the state in which a consumer habitually resides. Any jurisdiction clause applies only where legally permitted and validly agreed. Invalid terms are replaced by statutory rules; the remaining contract continues where legally possible.